As mentioned in the article How Wi-Fi Works, devices will automatically switch between different access points and different networks in order to provide the best and fastest connection. This function is known as roaming. This article will go more in-depth about how roaming works, what problems you may experience and what they look like, and different devices that commonly have roaming issues.
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This section will cover common issues with roaming, how they appear, and the easiest way to fix them. For a more in-depth explanation of these issues, see Roaming Problems.
Aggressive
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Roaming
WiFi is switching too frequently between access points
More common in Apple devices
Device may appear to be dropping connection or switching networks every few minutes when on campus
You will probably experience this issue only on campus, not at home
Solutions to Aggressive Roaming
Aggressive Roaming is a configurable setting and can be turned off
If assistance is needed, please contact Signal Team at (contact info)
Sticky Connections
WiFi does not switch often enough between access points
May be losing signal in certain buildings or areas of campus, even when they have adequate WiFi coverage
May be experiencing “dead zones” where other people or devices aren’t
Solutions to Sticky Connections
If this is an occasional issue, turning your WiFi off and then back on will force your device to connect to a closer access point,
If you experience this issue frequently, it may be a problem with your WiFi settings or with your device. Please contact Signal Team at (contact info) for assistance.
Network Switching
You have multiple “remembered” networks and your device is switching between them automatically.
If you are using a website such as Moodle, you may see error messages such as “network change detected”
Solutions to Network Switching
Forget guest- the MVNU-guest network has significantly lower speeds and will not provide a faster connection. All other networks such as MVNU-employee or MVNU-devices should be forgotten as well.