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Computers affected with this issue have Sophos in a red error state (see screenshot)
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Before getting started, open
Click the Apple logo at the top-left of the screen
Select “System Settings”
Scroll down and select “Privacy & Security”
Click “Full Disk Access”
Leave that window open as-is and move on to Sophos steps
Click on the Sophos icon and select “Open Endpoint Self Help…”
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When the new window pops up, drag the Sophos shield icon from this window into the system settings - Privacy & Security window you left open from step 2 and release over the list of apps listed in “Full Disk Access” (see screenshot)
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Type in the an Administrator password (see LastPass for two possible passwordsif this is your computer, your password should have administrative access) and click Modify “Modify Settings.”
You will then be notified that the change won’t work until Sophos is quit and Reopen. Select this option.
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